Privacy Policy
Burj Al Sama Pools & Leisure ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site, our services, and our online platform. This Privacy Policy applies to all information collected through our site and services, as well as any related services, sales, marketing, or events.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our site or use our services.
Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our site or services.
Information You Provide to Us:
- Contact Information: We may collect your name, email address, phone number, postal address, and other contact details when you request information about our services, subscribe to our newsletter, or contact us with inquiries.
- Project Information: We may collect information about your project requirements, preferences, and specifications when you request a quote or engage our services for pool design, construction, or maintenance.
- Payment Information: We may collect payment information, such as credit card details, when you make a purchase or pay for our services. We use secure payment processing services, and we do not store your credit card details on our servers.
- Job Applications: If you apply for a job with us, we may collect your resume, cover letter, and other information relevant to your application.
Automatically Collected Information:
- Log Data: We automatically collect certain information when you access our site, including your IP address, browser type, operating system, referring URLs, device information, pages visited, and the dates/times of your visits.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing activity on our site. Cookies are small data files stored on your device that enable us to recognize your browser and track your activities. You can control the use of cookies through your browser settings.
- Analytics: We use third-party analytics tools, such as Google Analytics, to collect and analyze data about your use of our site. This information helps us understand how users interact with our site and improve our services.
How We Use Your Information
We use your information for various purposes, including:
- Providing and Improving Our Services: We use your information to provide our services, respond to your inquiries, process your orders, and improve our site and services.
- Marketing and Communication: We may use your contact information to send you newsletters, marketing communications, and other information about our services. You can opt-out of receiving marketing communications at any time.
- Personalization: We may use your information to personalize your experience on our site and provide you with relevant content and recommendations.
- Legal Compliance: We may use your information to comply with applicable laws and regulations.
- Recruitment: We use information submitted with job applications to assess the suitability of candidates for open positions within our company.
Disclosure of Your Information
We may disclose your information to the following categories of recipients:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with our business partners in connection with joint ventures, collaborations, or other business arrangements.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Affiliates: We may share your information with our subsidiaries and affiliates.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted over the internet.
- Access Controls: We restrict access to your information to authorized personnel only.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We will retain your information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Objection: You have the right to object to the processing of your personal information, subject to certain exceptions.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at the address provided below.
International Data Transfers
We may transfer your information to countries outside of your jurisdiction, including to countries that may not have data protection laws that provide the same level of protection as the laws in your jurisdiction. We will take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy.
Children's Privacy
Our site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site, and the revised Privacy Policy will be effective when it is posted. We encourage you to review this Privacy Policy periodically for any updates or changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Burj Al Sama Pools & Leisure 27 Sheikh Zayed Road, Floor 14, Dubai, 12345 AE